Billing Support ONLY:

CUSTOMER SERVICES


Billing Support

Technical Support

WINDOWS AND WINDOWS MEDIA PLAYER ONLY! 
PLEASE READ THESE SUPPORT NOTES FOR COMMON VIDEO PLAYBACK ISSUES BEFORE FILLING OUT THE FORM BELOW

1) Please make sure your Windows Media Player has the following settings:
Go to Tools: Options and select the Privacy Tab.  Make sure you have checked "Acquire Licenses Automatically for Protected Content" (version 10 or older) or "Download usage rights automatically when I play or sync a file" (version 11).

2) Please be aware that you  must be connected to the internet in order to acquire your licenses for playback.  If you are having problems acquiring your license please be sure you are not running filtering software (Netnanny, etc.) that may prevent you from connecting.  Also, please be aware that some ISPs will also filter your access if you have set your security restrictions at a high level.  Please check with your ISP to verify that you are not being restricted from thrillcurve.com, thrillasian.com, thrillteen.com, thrillspice.com or drmnetworks.com.

3) If you are getting an message that says an error occurred while verifying the license, please use the following link to restore corrupted licenses for your Microsoft Media Player: http://support.microsoft.com/KB/810422.

If you are still having problems, use the following Compatibility Test Link in order to get more information: http://ct.drmnetworks.com

If your issues are not addressed here or you have other video playback problems please fill out the following form. We will contact you by email.  Please be sure that you do not have spam filtering set to 'high' as this may block incoming email from us.

ALL FIELDS ARE REQUIRED
(please enter N/A if you do not know the information requested)

Your Name:     E-Mail:

Billing Service:
This is the billing company that you selected upon sign-up.
Enter "ccBill", "Epoch"  or "Pay By Mail"

Subscription ID#: Username:
Subscription ID# is the number you were given by the billing company and was sent to you via email.  Enter "N/A" if you cannot locate this information or paid by mail.  FAILURE TO PROVIDE A SUBSCRIPTION # CAN DELAY YOUR RESPONSE TIME.

A full and complete description of your problem including all error messages
received and when you received them including the URL you are attempting to view

Support response is within 24-48 hours, but may be slightly longer on weekends or holidays.